Privacy Policy

Your Privacy Matters to Us

We are CANBERRA SPARKIES and we are based in Canberra, Australia. We are committed to protecting your privacy and respect and uphold your rights when you use this Site. This Privacy Policy applies to the products and / or services, we provide on our Site canberrasparkies.com.au and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. 

What Information Do We Gather?

We collect personal details when you:

  • Contact us for services

  • Request quotes or make bookings

  • Visit our website

Information includes: Your name, address, contact details, and specifics about your electrical or air-conditioning requirements. We gather this data to deliver our services, answer your questions, arrange appointments, and handle billing.

Our Collection Methods

Direct collection: Through website contact forms, phone conversations, and email correspondence 

Third-party sources: Through any third party representing you (eg. Builder or real estate agent)

How Your Information Is Used

Your data serves specific purposes only:

  • Delivering electrical and air-conditioning services

  • Post-service follow-ups

  • Account management

  • Service notifications and safety updates

  • Offer you information and updates about our services

  • Internal training and operational improvements

Information Sharing Policy

We never sell, rent, or trade your personal details. Limited sharing occurs only with:

  • Trusted subcontractors or suppliers (when necessary for job completion)

  • Service partners (who must follow identical privacy standards)

Security Measures

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. These steps include:

  • Secure digital file storage

  • Controlled staff access to customer information

  • Safeguards against unauthorized use

Your Privacy Rights

You can:

  • Request access to your stored information

  • Ask for corrections to inaccurate data

  • Contact us with privacy questions via email: cbrsaprkies@gmail.com

Policy Changes

We periodically review and update this policy to reflect operational or legal changes. Current versions are posted on our website.

Get in Touch

For privacy-related questions or concerns about your information handling, contact Canberra Sparkies.