Privacy Policy
Last updated: 21 October 2026
Your Privacy Matters to Us
At Canberra Sparkies, we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, store, use and share your information when you visit our website, contact us or use our services.
We handle personal information in accordance with applicable Australian privacy and marketing laws.
1. Information We Collect
We may collect the following information:
Your name, address, email address and phone number
Details about your property and electrical requirements
Quotes, bookings, service history and payment records
Communications and enquiries
Website activity and technical information collected through cookies or analytics tools, where used
We collect information directly from you through our website, phone, email and other communications, or from authorised third parties such as builders and property managers.
2. How We Use Your Information
We collect and use your information to:
Respond to enquiries and provide quotes
Schedule and deliver our services
Manage customer relationships, invoicing and payments
Provide service reminders, electrical safety advice and follow-ups
Improve our services and customer experience
Send promotional offers, newsletters and marketing communications where consent has been provided or otherwise permitted by law
3. Marketing Communications & Consent
With your consent, Canberra Sparkies may store and use your contact details to send marketing material, special offers, newsletters, service updates and promotional information via email or SMS.
You can withdraw your marketing consent at any time by clicking the unsubscribe link in our emails, replying STOP where supported in our SMS communications, or contacting us directly.
Withdrawing marketing consent will not affect essential communications relating to existing services, bookings or invoices.
4. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information with trusted subcontractors, suppliers and third-party service providers where reasonably necessary to operate our business.
These may include customer management, booking, invoicing, data storage and marketing platforms.
We take reasonable steps to ensure personal information is handled appropriately when shared.
5. Storage & Security
We take reasonable steps to protect your personal information against misuse, loss and unauthorised access.
These measures include secure digital storage, restricted staff access and appropriate safeguards.
We retain personal information for as long as reasonably necessary for business, service, marketing and legal purposes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal retention requirements.
6. Overseas Data Processing
Some third-party software and cloud service providers may store or process personal information outside Australia.
Where applicable, we take reasonable steps to assess the privacy and security practices of these providers.
7. Accessing or Updating Your Information
You may contact us to request access to your personal information, correct inaccurate details or request deletion where appropriate.
We will consider requests in accordance with applicable laws and any legal record-keeping obligations.
8. Privacy Concerns & Complaints
If you have concerns about how your personal information is handled, please contact us.
We will review your complaint and aim to respond within 30 days.
Where the Privacy Act applies, you may also be able to raise an unresolved complaint with the Office of the Australian Information Commissioner.
9. Changes to This Policy
We may update this policy to reflect changes in our business practices or legal obligations.
The latest version will be available on our website.
10. Contact Us
Canberra Sparkies
Website: www.canberrasparkies.com.au
Email: cbrsparkies@gmail.com
For any privacy enquiries or requests regarding your personal information, please contact us using the details above.